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Introduction

Based on features requested by clients and input from stakeholders and colleagues, Franklin College Office of Information Technology (Franklin OIT) considered alternatives and selected Drupal as the content management system (CMS) we will offer to departments and other units in Franklin College. A CMS offers several advantages. Content updates and other aspects of site administration may be distributed to individuals based on their roles. For instance, a site may be setup to enable faculty and staff to update their profile pages; other designated individuals may be able to update department wide content. Departmental Web sites

Server Software and Modules

The Franklin OIT CMS service will include Drupal modules to aid content editors and site maintainers in performing functions such as:

  • Manage site content including Personnel pages, course listings, calendar of events, research areas, and general content. 
  • Upload and resize images for use in pages
  • Format content using WYSIWYG tools

Tiers and Fees

Franklin OIT will offer CMS website storage on a 3-tiered model.  The storage tiers will be calculated based on the main site and any sub-sites within the site and their use of storage resources.

  • Tier One - Franklin College Department, Program, Center, and Institute websites and sub-sites that use less than 2 GB of disk space will be stored on Franklin OIT servers free of charge.
  • Tier Two - Sites that use 2 to 5 GB will pay a storage fee of $500 per year.
  • Tier Three - Sites that use 5 to10 GB will pay a storage fee of $1,000 per year. Sites that consume over 10 GB will pay an additional $100 per GB per year. For example, a site that uses 11 GB will incur an annual fee of $1,100.

Storage fees for Franklin affiliates will be slightly higher (units that report to Franklin and one or more entities on campus).

  • Tier One - 2 GB, $250 per year
  • Tier Two - 5 GB, $750 per year
  • Tier Three - 10 GB+, $1,250 per year and $125 for each additional GB

Annual storage fees will be assessed in early July; new clients will pay a prorated fee based on the month when storage begins. Clients may nullify this agreement with 90 days notice. Please provide notice in writing; email will suffice if confirmation of receipt is received. If there is an annual payment balance after the 90 day period, this amount will be reimbursed to the client. Upon termination, Franklin OIT will provide a copy of site data to the client via media or other means.

OIT Roles and Responsibilities

OIT will provide the following as part of the CMS service:

  1. Configuration and administration of the web server and associated software
  2. Setup of initial access rights and file permissions
  3. Periodic backups of web site files and databases
    1. Non disaster recovery file and database restoration services will be provided via best effort via helpdesk ticket request
    2. Restoration of files or data will begin within 2 business days of the request.
    3. Total restoration time will depend on the scope of the request and amount of data.
    4. Hourly system administration charges may be incurred for frequent or excessive restoration requests.
  4. Appropriate redundant hardware and infrastructure to support the services.
  5. Management of website security (SSL) certificates as needed (see also client responsibilities)
  6. Provisioning of MyID authentication as needed
  7. Basic system performance monitoring
  8. Lifecycle management of hardware and server software
  9. Domain name requests. We will submit domain name requests to enable Department-level CMS services UGA sub-domains.
    1. (For example: afam.uga.edu)
  10. Training and/or training materials for users and site administrators

Franklin OIT offers web site development for Franklin Departments, Centers and Institutes on a partial cost recovery basis; visit Franklin Web site services for more information about web services. 

Department Roles and Responsibilities

Requests related to the CMS storage services may be submitted through the helpdesk ticketing system available at http://helpdesk.franklin.uga.edu. Alternatively, requests may also be submitted to helpdesk@franklin.uga.edu.

Unit personnel responsible for the maintenance of the hosted website are separated into two primary access levels: users and administrators. Clients must also provide contact information to Franklin OIT for system notifications and maintenance.

User-level access- provides access to specific pages or directories. Content managers with this level of access are able to perform the basic tasks of making content updates and uploading images if the images are part of the theme. Franklin OIT can accommodate individual images up to 15 MB.

Administration-level access- provides direct access to select CMS modules and system files. Content managers with this level of access are able to update style sheets and templates for the entire website.  Franklin OIT recommends identifying two administrators per site: one to serve as the primary and the other to serve as a backup. The admin role requires some technical expertise. Modifications to site elements could result in complete failure of the hosted website and are the responsibility of the account-holder.

Instances requiring the purchase of an SSL certificate outside of the provided *.franklin.uga.edu sub-domain will be the financial responsibility of the unit and will have to contract with Franklin OIT for a standalone web server.

Content editors and administrators can be set up to have access to the web-based editing functions through MyID. Individuals who do not have a MyID may be authorized to use another username/password combination if required.

Content Restrictions and Advisories

Clients are responsible for ensuring that they are authorized to use any copyrighted material that may be posted on their websites. If Franklin OIT receives a copyright infringement notification, we may need to take all or part of the site offline until the issue can be rectified. Units must receive permission from students prior to posting images of students on their websites. Content must also adhere to local, state, and federal laws as they apply. Sensitive data may not be stored on the CMS service at any time. The presence of sensitive data will necessitate taking the site off line until all risks have been documented and mitigated.

System Reliability and Maintenance

Franklin OIT strives to keep CMS websites in production 24hrs/7days a week. Core upgrades will be performed at regularly scheduled intervals and during hours outside of typical business hours. When necessary, some maintenance may occur during regular business hours. Unit administrators will be notified of any scheduled or emergency system interruptions; these individuals will be responsible for redistributing the notification as appropriate. We will try to notify administrators a minimum of two business days prior to scheduled downtime unless the downtime requires urgent attention, is based on security vulnerabilities, or is a result of equipment failure. Website admins will also receive notifications regarding core module updates. Modules installed by clients are the responsibility of the client to manage and maintain. If desired, clients may request assistance with updating modules from Franklin OIT.

Occasionally, campus network problems do occur. During these times, please ask your IT professional to work with EITS to resolve or provide updates on these issues. Off-campus website visitors should work with their Internet Service Providers as necessary to resolve off-campus network issues.

System Security

Systems security and protection are of the utmost importance to Franklin OIT. Security measures have been taken to ensure that our systems are protected against unwanted or malicious external access as well as maintaining the integrity of the data being hosted. Clients with access to systems are responsible for keeping their account credentials secure and limited to only their own use. Account credentials will adhere to the University Password Policy and Standard.

Franklin OIT hosts the CMS service via the Franklin OIT datacenter which provides the software and hardware resources necessary for the service. To maximize use of available hardware resources the Franklin CMS uses a virtualized server environment to host websites. Multiple production sites for various units may be sharing the same underlying virtual server. CMS system login pages will be protected by high-encryption secure socket layers (SSL) using a self-signed wildcard certificate. Although the traffic will be fully encrypted, clients logging in to manage the site will be presented with a security exception request by the web browser. Clients requiring the use of a 3rd party, signed SSL certificate should see the Custom Secure Site Surcharge section of this document.

Secure Site Requirements and Limitations

All clients will have the login page of their site served over secure socket layer (SSL) using a signed wildcard certificate issued from InCommon. All secure login pages will be processed using the model of hostname.franklin.uga.edu domain name, where 'hostname' is equivalent to the site or unit's name. For example, the School of Music may use www.music.uga.edu for their website but the user logins will be under the musi.franklin.uga.edu domain.

Faculty and Research Lab Web sites

Faculty Web sites

Franklin OIT will offer Franklin faculty the option to have their own website available using a multi-tenancy CMS system These websites provide an opportunity to augment the basic profile page typically available on departmental websites.  See Franklin faculty website service for more information.

 This resource offers a website to all Franklin faculty members with the following stipulations:

  • A quota of 100MB per faculty site
  • A finite selection of themes are available for the design of the site
  • Website content may include scholarly pursuits, interests, and accomplishments. These web sites are not available for special events or student organizations. You are free to promote special events or student organizations as an area on your site but the site must not be dedicated solely to those purposes.
  • One hour of setup and technical support is provided. We also provide a user friendly self help guide for performing the basic functions of site setup and content editing.
  • Clients will be responsible for entering content into the site.
  • UGA MyID credentials will be used for site access and administration.
  • The web address will be http://faculty.franklin.uga.edu/<your_name_here>.
    • No additional or custom domain names are allowed.
  • This service is only available to currently-employed or Emeritus Franklin faculty and does not extend to faculty who leave Franklin College. There will be a 2-month grace period to remove content from a site of a former faculty member before it will be automatically removed and archived.
  • All Faculty web sites must include the following UGA disclaimer:

"The content and opinions expressed on this Web page do not necessarily reflect the views of nor are they endorsed by the University of Georgia or the University System of Georgia."

  • These web sites are created on a production web server. This means that the moment they are available to use, they are indexable by Google and are usually indexed within 2 weeks. As a best practice, your actual content should be added, and demo content should be removed from the site within 2 weeks. We will remove any site that still contains demo content after the two week period. Please refrain from requesting a web site until you are ready to begin adding content. "

Research Lab Web sites

 Franklin OIT will offer active Franklin College research labs and groups their own website available using a multi-tenancy CMS system. The system offers a website to all research labs/groups with the following stipulations. See Franklin research lab website service for more information.

  • A quota of 250MB per research group site
  • Website content may include information about research projects, related publication, information on graduate students or lab members, researching findings or any other information related to the core research being performed by the lab. These web sites are not available for special events or student organizations. You are free to promote special events or student organizations as an area on your site but the site must not be dedicated solely to those purposes.
  • A finite selection of themes are available for the design of the site
  • One hour of setup and technical support is provided. We also provide a user friendly self help guide for performing the basic functions of site setup and content editing.
  • Clients will be responsible for entering content into the site
  • UGA MyID credentials will be used for site access and administration.
  • The web address will be http://research.franklin.uga.edu/<research_group_name_here>
    • No additional or custom domain names are allowed.
  • This service is only available to currently-employed or Emeritus Franklin faculty and does not extend to faculty who leave Franklin College. There will be a 2-month grace period to remove content from a site of a former faculty member before it will be automatically removed and archived
  • These web sites are created on a production web server. This means that the moment they are available to use, they are indexable by Google and are usually indexed within 2 weeks. As a best practice, your actual content should be added, and demo content should be removed from the site within 2 weeks. We will remove any site that still contains demo content after the two week period. Please refrain from requesting a web site until you are ready to begin adding content. "
  • External Links